February 2000

Board of Directors:

Brenda Kirkpatrick, President

Dave Voegele, Vice President

Brian Nickols, Director of Marketing

www.kirkpatrickconsulting.com/erpug/erpug.htm

2-4 Linux World, NY, NY

7-10 PBX 2000, Arlington, Virginia

8-11 Building an E-Commerce Web Site, Los Angeles, CA

14-18 Cisco Internetwork Troubleshooting, Rockville, MD

21-23 Administering MS Management Server 2.0, Balt., MD

28-3/3 Advanced Cisco Router Configuration, Balt., MD

29-3/2 Administering MS Windows NT 4.0, Balt., MD

6 SQL Anywhere Discovery Days 2000, NY, NY

7-10 PBX 2000, Arlington, VA

13-17 Accelerated Training for MS Window NT 4.0, Boston, MA

13-14 Administering & Supporting MS NT, Portsmouth, NH

14-18 Cisco Internetwork Troubleshooting, Rockville, MD

20-21 Administering & Supporting MS NT, Burlington, MA

28-30 Administering MS Windows NT 4.0, Baltimore, MD

3-6 Implementing Lotus Domino, New York, New York

18-20 FOSE 2000, Washington, D.C.

25-26 Building a Global Enterprise Security Infrastructure, Bethesda, MD

25-27 Audit & Security of PeopleSoft Financials, Beth., MD

25-29 Oracle Apps Users Group, Philadelphia, PA

1-5 Cisco Internetwork Design, Herndon, VA

2-5 Hands-On LAN Install and Troubleshoot, Arlington, VA

8-11 Catalyst 5000 Series Conf, Baltimore, MD

14-18 International DB2 Users Group, Dallas, Texas

20-24 Advanced Cisco Router Configuration, Herndon, VA

July 19-21 National CEO Summit, San Francisco, CA

Aug 22-24 Acacia World, Las Vegas, Nevada

Aug 29 –Sep 1 PeopleSoft, Orlando, Florida

Aug 29-Sep 2 SAP Tech, Philadelphi, PA

Aug 31-Sep 1 AutoTech, Detroit, Michigan

Sep 20-23 PIDX, San Antonio, Texas

Sep 26-Oct 1 Innovative, San Antonio

Oct 3-8 Common Fall, San Antonio, Texas

Oct 4-7 EC World, Orlando, Florida

Oct 5-7 Scan Tech, Rosemont, California

Wednesday, Feb., 16^th

Maggiano’s – Tysons Corner Mall II

Tysons Corner, VA

8:30 – 9:00 Registration (Continental Breakfast Provided)

9:00 – 9:45 BMC Developers Connection

10:00 – 10:45 Toolkit for SNMP/Rapid SNMP Interface Development

11:00 - 12:00 Tips and Tricks for Developing a KM

12:00 – 1:00 Lunch (provided)

1:00 – 1:45 E-Business Solutions with PATROL

2:00 – 2:45 MS SQL Server KM

3:00 – 3:45 PATROL Internet KMs

4:00 – 4:30 Open Discussions

It seems like only yesterday when BMC Software announced the PATROL Developers Network (PDN). We thought that was revolutionary. BMC has out done themselves again. Come and join us for the latest and greatest developer’s helper – the Developers Connection. This new program has all the tools we need to build custom KMs in minutes flat. I saw the presentation a few months back and was very impressed. BMC has created a graphical user interface in the form of wizards to help us with developing our custom KMs. This is essential for all PATROL Knowledge Module developers.

Eric Anderson is the lead developer for the Developer Connection Wizards that are going to revolutionize the Knowledge Module development processes. Why spend days and weeks building KMs when you can spend minutes using this easy to use graphical user interface built by BMC Software to help us meet our tight development schedules. I have to say, thank you, to BMC Software for this great initiative and excellent implementation. If you write KMs this is a must see! One of the most asked about and widely misunderstood, features of PATROL, is support for SNMP. BMC offers application instrumentation via the brand new PATROL Toolkit for SNMP, available through the PATROL Developers Connection. The Toolkit for SNMP provides both SNMP master agent and client agents via smux, it supports, via PSL SNMP management, generation of traps. The Toolkit for SNMP also contains a wizard to rapidly convert MIB definitions to PATROL KM quickly providing management of SNMP devices. This session will provide a technical overview of SNMP support in PATROL with code samples and on the fly generation of a PATROL KM to manage a SNMP service. Additionally we will dive into the structure of the dynamic MIB that PATROL offers and how discuss writing code to handle the OID changes that the dynamic MIB presents. A technical paper documenting SNMP support in PATROL will be distributed at the meeting.

I will use the MetaFrame Knowledge Module, which monitors and manages Citrix MetaFrame servers, to show Tips and Tricks for developing PATROL Knowledge Modules. The presentation will include a how-to build multi-level application classes, how-to use the psl response function to create graphical user interfaces and creating annotation points.

Take the internet out of our day to day lives and we won’t have jobs! I can’t imagine going even working 1 day without the internet available to me and my co-workers. BMC Software recognizes the importance of the internet and they have several E-Business Solutions to monitor and manage our internet and intranet services. Let’s spend some time understanding BMC Software’s E-Business Solution and the components that are used to implement E-Business reliability. Pete is going to give us an understanding of the E-Business solutions and options for PATROL.

This is just one of the many components in BMC Software's E-Business Solution. BMC is renown for there database KMs. BMC’s database KMs are the best in the industry and the MS SQL Server KM is no exception. Let BMC show you how to get the most out of your MS SQL Servers.

Tired of being woken up at night by a pager? Sick of being paged 2 minutes after you start your lunch break? If you are responsible for maintaining an intranet, internet, or both then you shouldn’t miss the opportunity to see how PATROL can keep you up and running and silence your pesky pager. BMC Software monitors ftp, http, www, and other internet and web applications to provide us with a robust tool for monitoring our internet services. If your business depends on the internet or intranet, which most of our businesses do, this KM and presentation is of paramount importance for you and your company. Don’t miss this or you may be disconnected from the most vital tool in your computing environment.

We created the Eastern Regional PATROL Users Group in order to provide a forum to exchange ideas and talk about woes and successes. I am hoping that you come to the meeting with questions or success stories in mind. BMC representatives, knowledgeable members of the ERPUG, and myself will be available during this 30 minute session to try and answers any questions you may have about PATROL.

We have had great turnouts for our Eastern Regional PATROL Users Group (ERPUG) meetings! BMC Software is committed to having someone from BMC Education and Services and/or BMC Software Consultant group at all the meetings. This is great for us because we receive exceptional education at a substantially discounted rate.

I believe we learned a lot from our presenters over the past couple of years. We shared antidotes, woes, and success stories, which is the purpose of the ERPUG. I couldn't be more pleased with the group. I receive requests for ERPUG membership on a daily basis, which tells me that we really needed this kind of forum. For the members who have been in the ERPUG in Nov, 1998, yearly membership dues are due on or by Feb 16, 2000.

We would like to include PATROL-related articles in the newsletter from users like you. Please send articles electronically to snmp4u@kirkpatrickconsulting.com or by US mail to Brenda Kirkpatrick, ERPUG, 3222 Graham Road, Falls Church, VA 22042. Articles will, for the most part, be printed unedited; therefore,

They should be copy-ready. If you need any help with writing an article, just ask. We have extend the PATROL umbrella to include integrated products such as Remedy, CuraMessage, Network Node Manager, Spectrum, PeopleSoft, SAP R/3, HP/ITO, so articles on these products are equally as welcome.

Keep in mind that the presentation agendas are strictly based on comments from members like you. We count the number of requests for each topic and create the agenda based on the requests. If you want to see a presentation then vote either at the meeting, via email, via US mail or by calling the ERPUG.

Please send questions for a "Dear ERPUG" column. Responses will be both e-mailed to you and included in the ERPUG Newsletter. If you have an answer for a commonly asked question, please send both question and answer to "Dear ERPUG".

If you have any ideas for regular columns, please send ideas and/or columns to me. If you have an

idea, but don't wish to author a column, or vice versa, please contact me at (703) 698-0930 and maybe, together, we can find a solution.

The ERPUG Newsletter is picture-friendly. I encourage any and all pictures that can be made available, from pictures of authors to spectacular consoles. Pictures in .tif format are best for me, but we'll use anything from electronic to hard-copy.

ERPUG dates, meeting agendas, previous meeting agendas, newsletters, and much more can be found on our web site www.kirkpatrickconsulting.com/erpur/erpug.htm.

You can also get to the ERPUG web pages by going to www.bmc.com/Events/Users Groups/Eastern Regional PATROL Users Group where there is a link to our pages.

I hope to see all of you on Feb 16th!!

Venetian

$189/night

1-888-283-6423

Mirage

$139/night

1-800-234-7737

Across from Venetian

Harrah’s

$99/night

1-800-427-7247

2 Blocks from Venetian

An annual membership fee of $75.00 includes (4) quarterly meetings, a membership gift, and a lot of education, placement on the ERPUG mailing list, membership voting rights, and access to any promotional materials available through the organization. In lieu of "corporate" memberships, we offer any member the opportunity to send a substitute to any meeting. We ask only that substitution information be provided when pre-registering. All members are requested to pre-register for meetings by emailing the ERPUG President at snmp4u@erols.com or sending the form, provided below, via US mail. If you have any questions, please call Brenda Kirkpatrick at (703)698-0930.